At Natalia Wave, we are dedicated to delivering your orders efficiently and securely, no matter where you are in the world. Our goal is to ensure that every product reaches you in perfect condition and on time.

Order Processing
All orders are processed after confirmation and verification. Once your order is confirmed, our team prepares your items for dispatch. Processing time may vary depending on product availability and order volume.

Shipping Methods
We work with trusted courier and logistics partners to ensure reliable delivery. The delivery method will depend on your location and the type of product ordered.

Order Tracking
Once your order has been shipped, you will receive a confirmation message or email with your tracking details. This allows you to monitor the status of your shipment until it reaches your doorstep.

Cash on Delivery (COD)
Natalia Wave currently offers Cash on Delivery as the available payment method. Please ensure you have the correct amount available at the time of delivery.

Incorrect or Incomplete Address
Please double-check your shipping details before placing an order. Natalia Wave is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us immediately at [email protected]. Include your order number, photos of the damaged product (if applicable), and a brief description of the issue. Our team will review your case and provide the appropriate resolution.

International Shipping
Natalia Wave proudly operates worldwide. International customers are responsible for any applicable customs duties, taxes, or import fees as determined by their local authorities.

Contact Us
For questions or assistance related to shipping, please contact our support team at:
Email: [email protected]