At Natalia Wave, we want you to be fully satisfied with every purchase you make from us. If you are not completely happy with your order, we’re here to help.

Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging and tags intact. Items that show signs of wear or damage caused by the customer will not be accepted for return.

To initiate a return, please contact our support team at [email protected] with your order number and reason for return. Once your request is reviewed, our team will guide you through the return process.

Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued within 5 to 10 business days to your original payment method. Please note that shipping charges (if any) are non-refundable.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [email protected] within 7 days of delivery, and our team will assist you with the exchange process.

Non-Returnable Items
Certain products such as personal care gadgets, hygiene-related items, or customized products may not be eligible for return or refund due to safety and hygiene reasons.

Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please check with your bank or payment provider first. If the issue persists, contact us at [email protected], and we will assist you promptly.

Contact Us
For any questions regarding our Refunds and Return Policy, please reach out to us at:
Email: [email protected]